Personalised & Custom Items
Due to the personalised and made-to-order nature of our products, we do not accept returns or offer refunds for change-of-mind purchases. Each item is created specifically for you and cannot be resold.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@gildedagestore.com within 7 days of delivery, including your order number and photos of the damaged item. We will work with you to arrange a replacement or refund.
Incorrect Items
If you receive an item different from what you ordered, please contact us within 7 days of delivery and we will correct the error at no additional cost to you.
Order Cancellations
Because items are made to order, cancellation requests must be made within 12 hours of placing your order. We cannot guarantee cancellation after production has begun.
Questions
For any questions regarding this policy, please contact us at info@gildedagestore.com